RETURNS & EXCHANGES

RETURN POLICY
We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. Amanda Mills Los Angeles accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 14 days of your order receipt. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. For more information, please contact our customer service department.

All Sale Merchandise is Final Sale.
No returns or exchanges. Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.

All Vintage items sold as is – no returns

EXCHANGES

Instructions
Please contact customer service at customerservice@amandamillsla.com to assist you with your exchange. We will place a new order and waive your Shipping and Handling (S&H) fees for the new merchandise. Return the original merchandise and upon receipt, a refund will be issued in the original form of payment. Please note that Exchanges are not available with merchandise purchased from our retail stores.

HOW TO RETURN AN ITEM

Instructions
Our return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid USPS return shipping label with a return delivery confirmation sticker.

1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.

2. Using the prepaid Merchandise Return label included in your original order:
Fill out your name, address, order number and affix squarely onto the address side of your return package.
There is a green colored “Delivery Confirmation” sticker attached to this instructions sheet. Remove this sticker and place it near your “Merchandise
Return Label” on your return package.
To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your
return.
Drop your package in a secure mailbox, give it to your postal carrier or take it to your local post office.
Your package will be returned. Once we receive your return, we will deduct a $6.95 fee from the return balance due to account for
the return postage.
The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track
and one that offers insurance.

Return Address

If you are not using the prepaid return label, make sure you send all online returns to:

Amanda Mills Los Angeles Returns
212 26th St. #171
Santa Monica, CA 90402

We recommend that you choose a shipping service that allows you to track your package and that you insure your package.

RETURN NOTIFICATIONS

Once we receive your return package, you will be sent an email notifying you of your return. Please note; that this email will be sent to the email address as provided on your original order.
Your return credit will be placed on the original form of payment

REGISTRATION

Signing In | Signing Out

Registration is not required. However, in order to save and access your information (including your address book and order history) you must sign in using your email address and amandamillsla.com password. If you have forgotten your password, you may click forgot password on the sign in form, in order to get an email containing your password sent to you.

Account Benefits

By creating a Amanda Mills Los Angeles account online and saving your information, you will be able to:

  • Save your log in, shipping and billing information
  • Save and review your past order history.
  • Check out faster.

To start your account, you will need to have a valid email address. Be sure you get the latest news and shopping information by signing up for our email list. You will be the first to know about our latest offerings and promotions. To sign-up (click here)

Sales Tax
Applicable sales tax will be charged to all purchases shipping to either California, Colorado, Florida, Massachusetts, Nevada, New York or Texas.


Payment Options

Forms of Payment
We accept Visa, MasterCard, American Express and PayPal. We are unable to process any orders with international billing or shipping addresses.

When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as you place the order on amandamillsla.com. You will not be charged for items that are marked “special order” until we ship them to you.

PLACING AN ORDER

Placing an Order
Select a department from the menu navigation. Click on a category to see all the items in that section. Click on an item, choose a color, a size then ‘Add to Cart’. Continue shopping for additional items or ‘View Cart’ to proceed to check out.

Adding items to the Shopping Bag
After you ‘Add to Cart’, the items will be placed in your shopping bag until you check out. You can review your bag anytime by rolling over the Shopping Cart text or by clicking on the ‘View Cart’ button. If an item that you selected is not appearing in your shopping bag, double check its availability. To remove anything from your shopping bag, click on ‘Delete’. 

Checking Out
Checking out is an easy four step process.

1      Click on the ‘View Cart’ button. Your shopping bag appears and you can review your order.

2      Click on the ‘Checkout’ button to advance on to the ‘Address’ page. Here you will enter your Billing and Shipping information. Type in all your info, (make sure you use your credit card billing address for the Bill-To address to avoid delays in your order) and select your shipping method. Registered users will already have their Billing Info filled in but can still edit it or choose a different shipping address.

3      Click on the ‘Proceed’ button to advance to the ‘Payment’ page. Verify your Billing and Shipping addresses and type in your credit card information.

4      Click ‘Process Order’ to finish checking out. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received.

Gift Orders
During the checkout process, you will be given the option to select gift packaging. When filling out the shipping address information, be sure to check the box indicating that this order is a gift. Click ‘Continue’. You will then be given an option to include a ‘To/From’ and message with your order. All gift orders will include a gift receipt without prices shown.

Changing an Order
At the end of the check out process you will be given a final summary page that you may review and edit. Your order will not be placed until you click “submit order” and see a receipt page.

Order Confirmation
Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1-6 hours of placing your order.

Placing an Order by Phone
If you prefer not to place your order online, you may call us with your information at: 844.367.AMLA (2652). 

Order Verification
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.

When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to the shipping vendor (USPS, FedEx, etc) records, this information does not match their records, we may need to contact you to confirm. This may delay your order. 

Canceling an Order

If you’d like to cancel or change your order, please call 844.367.AMLA (2652) as soon as possible. We’ll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.

TRACKING AN ORDER
If you have created an online account, you may check the status of your order by signing into your “My Account” and review your order history.
Once your order has shipped; you will receive an email confirmation that will include your tracking number.
If you have any questions regarding your order please contact customer service directly.